DIGITAL GRID Corporation (“DIGITAL GRID,” “we,” “us,” or “our”) hereby establishes this privacy policy (this “Privacy Policy”) to respect the privacy of any user of our products or services (the “Services”) and any person considering using the Services (collectively, “Customers”) and to exercise the utmost care in managing personal information.
In handling personal information, we will comply with the Act on the Protection of Personal Information, as well as other laws, regulations, guidelines, and related rules regarding the protection of personal information (collectively, “Law”) , along with this Privacy Policy.
“Personal Information” refers to information about individual Customers with descriptions that can identify specific individual Customers, including address, date of birth, age, gender, telephone number, email address, contract numbers of retail supply contracts and power purchase contracts (“Retail Supply Contracts”) , place of employment. Even if a piece of such information alone does not identify any individual, such piece of information will be included as Personal Information; provided that such piece can be easily cross-referenced with other pieces of information to ultimately identify an individual Customer.
The purposes for which we handle Personal Information are as follows:
(1) Common to All Business Operations
| Types of Personal Information | Purpose of use |
|---|---|
| Information on Customers |
・To provide the Services applied for ・To send information and notifications from us regarding the Services ・To investigate and analyze usage history of the Services and other relevant information, and to use the results to improve or develop the Services and to advertise, distribute, or otherwise promote the Services and new services ・To respond in cases of trouble or emergency including disasters ・To settle usage fees or collect late payment fees or other fees for the Services ・To investigate any misuse of the Services that violates the terms of service and to suspend use if necessary ・To respond to inquiries related to the Services ・To verify identity during application or inquiry processes, or on any other relevant occasion |
| Business partner information | For customer management and marketing purposes |
| Information on participants in DIGITAL GRID-hosted seminars | To send information and notifications from us regarding the Services |
| Inquiry information | To respond to inquiries |
| Recruitment applicant information |
・To evaluate candidates for recruitment based on the needs of DIGITAL GRID ・To send administrative communication and selection results to applicants ・To manage, improve, or otherwise change DIGITAL GRID's recruitment process |
(2) Electricity Business
| Types of Personal Information | Purpose of use |
|---|---|
| Information on Retail Supply Contracts |
・For concluding contracts necessary to supply electricity and for calculating and billing electricity charges and other various fees ・To create statistical data on the electricity usage patterns and other relevant aspects of Customers (provided that such data will be processed to prevent identification of individuals) ・For concluding, amending, or terminating demand-supply management service agreements and other contracts between DIGITAL GRID and our service providers (“SP”) ・For concluding, amending, or terminating intermediation agreements and other contracts between DIGITAL GRID and SP |
(3) GX navi Business
| Personal Information | Purpose of Use |
|---|---|
| Learning history and content | For implementing analysis and measures to enhance learning effectiveness |
We acquire Personal Information by appropriate means and do not obtain any Personal Information through deceit or other improper methods against the will of Customers.
We manage Customers’ Personal Information properly and securely and, as a general rule, do not provide Customers’ Personal Information to third parties without the consent of Customers; provided, however, that this does not apply in the following cases where:
We may outsource the handling of acquired Personal Information. In such cases, we will enter into necessary agreements with service providers and supervise the service providers to ensure that Personal Information is managed appropriately.
We may share personal information obtained in relation to the electricity business with the following parties. *1
(1) Purpose of use of personal information:
(2) Personal Information to be shared:
(3) Persons responsible for joint use:
*1 DIGITAL GRID promise to share customers’ personal information with joint users only if such share is necessary for achieving stated purpose of use. Not all personal information will be shared with all of the joint users including electricity retailers, general transmission and distribution utilities, demand restraint contractors, and distribution utilities.
*2 General transmission and distribution utilities refer to utilities registered with the Minister of Economy, Trade and Industry, including those registered under the supplementary provisions of the Act partially amending the Electricity Business Act (Act No. 72 of 2014) that are not subject to refusal for registration under the Electricity Business Act (Act No. 170 of July 11, 1964).
For the names and addresses of operators, please refer to the Agency for Natural Resources and Energy's website.）
*3 General transmission and distribution utilities include, Hokkaido Electric Power Company, Inc., Tohoku Electric Power Network Company, Incorporated, TEPCO Power Grid, Incorporated, Chubu Electric Power Grid Co.,Inc., Hokuriku Electric Power Transmission and Distribution Company, Kansai Transmission and Distribution, Inc., Chugoku Electric Power Transmission & Distribution Company, Incorporated, Shikoku Electric Power Transmission & Distribution Company, Incorporated, Kyushu Electric Power Transmission and Distribution Company, Incorporated, and The Okinawa Electric Power Company, Incorporated.
For names and addresses of the utilities and the names of their representatives, please refer to each utility’s websites.
*4 Demand restraint contractors refer to those that are parties to contracts for adjustment of demand restraint volumes with general transmission and distribution utilities. (including utilities who have obtained a business code prior to concluding the contract) For the names and addresses of the utilities, and the names of the representatives, please refer to the Organization for Cross-regional Coordination of Transmission Operators’ website.
*5 For the names, addresses, and names of the representatives of the Organization for Cross-regional Coordination of Transmission Operators, please refer to its website.
*6 “Termination procedures for retail supply contracts” refers to the process whereby new electricity retailer applies to terminate an existing contract on behalf of the customer when the customer applies for a new retail supply contract.
If we are requested by Customers to notify them of the purpose of use of Personal Information, to disclose, correct, add, or delete Personal Information, to suspend its use, to stop its provision to third parties, or to erase (collectively, “Disclosure of Personal Information”), we will respond to such request of Disclosure of Personal Information through separately designated procedures (please contact DIGITAL GRID’s inquiry desk listed in this Privacy Policy for specific instructions as to how to make such request); provided, however, that in cases permitted by Law, we may refuse all or part of the request for Disclosure of Personal Information.
We take necessary and appropriate measures to prevent the leakage, loss, or damage of Customers’ Personal Information and to ensure its safe management. For details on our security measures, please contact our inquiry desk stated in this Privacy Policy.
We assume no responsibility for the acquisition of Personal Information by third parties in the following cases:
We may revise all or part of this Privacy Policy without prior notice. Any changes will be announced on this site.
For inquiries, complaints, or consultations regarding Personal Information, please contact us at the following:
DIGITAL GRID Corporation, Customer Support Desk
Akasaka-Enokizaka Bldg 3F, 1-7-1 Akasaka, Minato-ku, Tokyo 107-0052, Japan
We will create, and provide to third parties, anonymized information within the scope permitted by law, after taking appropriate protective measures to ensure that specific individuals cannot be identified and that Personal Information used to create such anonymized information cannot be restored.
1.Method of Creating Anonymized Information
We will create anonymized information by processing Customers’ information in accordance with the processing standards prescribed by the Personal Information Protection Act.
2.Items Included in Anonymized Information
Customers’ personal attribute information (email addresses and registered names in a hashed form)
3.Provision of Anonymized Information to Third Parties
(1) Purpose
The purposes for which we provide anonymized information created by us to third parties are as follows:
(i) For user analysis, targeted advertising, and other relevant purposes
(2) Items Included in Anonymized Information Provided to Third Parties
The items included in anonymized information provided to third parties are as follows:
(i) Items listed in 2. above.
(3) Provision Method
The methods for providing anonymized information are as follows:
(i) Provision via servers with appropriate access restrictions and management
(ii) In addition to the foregoing, by methods with adequate security measures (such as encryption and setting password) to prevent information leakage, theft, and other negative consequences
4.Security Control Measures for Anonymized Information
We will supervise our employees handling anonymized information to ensure that security control measures are implemented in accordance with internal rules.
5.Contact for Inquiries and Complaints
For inquiries regarding the handling of anonymized information at DIGITAL GRID, please contact us using the contact information listed in this Privacy Policy.